Return&Exchange policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

We will accept item(s) provided they are returned as new, i.e. are unworn and have been returned with the original packaging, including tags, within the time limits set out below. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. This includes animal hair and fur. Please bear in mind that if an item came with a hanger, this is also a part of the item and needs to be returned as well. It must also be in the original packaging. Shoes must also be returned unmarked and in their original shoe box. Please do not use the shoe box as protective packaging. To ensure you have the right size, you are more than welcome to try them on inside, on a soft carpeted surface.

DESIGNERS FOR KIDS will not accept shoes with any sign of wear and tear.Items presented in a branded box must be returned unmarked in their original, undamaged packaging as this is considered part of the product. Please note that items returned without their box or in a damaged box will NOT be accepted.

All items that are sent back should include a completed returns form. Unidentified parcels may not be refunded.
To complete your return, we require a receipt or proof of purchase.

Faulty goods

The Sale of Goods Act 1979 (as amended) provides for the return of faulty item(s). An item(s) is deemed faulty if it is received damaged or has a manufacturing fault that is immediately evident or occurs within 6 months of the item(s) being received. Where possible item(s) will be repaired or replaced for the same product, in the same size and colour, subject to availability. If the item(s) cannot be repaired or replaced for the same item, a full refund will be issued. Repairs do not come with any guarantees. Any items returned as faulty will be inspected and any items deemed subject to fair wear and tear will not be accepted as faulty.

Always contact our customer service with a picture of the faulty item first, and they will help you further. Do not send any faulty items back before contacting us first.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@designersforkids.com

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, you should mail your product to: DESIGNERS FOR KIDS, 5-7 Vasile Lascar Street, Bucharest, Romania, zip code 20491, tel: +40724311342

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Canceling your order

You have the right under the Consumer Protection (Distance Selling) Regulations 2000 to cancel your order at any time before delivery of the items(s) or within 7 working days of receipt of the item(s) by following our returns process. You will be refunded the full postage charge of your item(s) where the entire order is returned.

If your order has already been shipped, our customer service team will issue a refund as soon as we have the confirmation from our delivery company that the parcel is stopped in transit and returned to us. The cost of shipment will be deducted from the refunding amount.

How to cancel your order

Please notify our Customer service Team in writing by email:

support@designersforkids.com. Upon receipt of your email, a confirmation email will be sent to you. In the instance where your order has already been delivered to you, please complete the Refund & Exchange form included with your order . Please note that designersforkids.com reserve the right to refuse unidentified order returns.